More than half of shoppers have noticed “skimpflation” has lowered the quality of some supermarket food and drink products despite them costing the same as before, a survey has suggested.
Skimpflation is when firms reduce the quality of service or goods, usually food, in response to higher costs.
In the latest scourge to affect consumers, 52 per cent of Britons have reported seeing a downgrade in the quality of ingredients in the products they buy while the cost remains the same or has increased, according to a monthly survey for Barclays.
Among those who had noticed changes, 44 per cent had noted a drop in the quality of crisp products, 43 per cent had seen the same for sweets and chocolate, and 36 per cent thought the cakes or biscuits they bought were inferior to before.
Just over a fifth of consumers (22 per cent) believe takeaways are decreasing in quality, while 20 per cent think the same of restaurant meals – both without a corresponding fall in price.
Some 41 per cent of consumers said they have noticed skimpflation on products other than food and drink, with 44 per cent believing the quality of clothing is falling and 37 per cent saying the quality of toiletries and cosmetics has dropped.
The fall in the quality of products comes on top of “shrinkflation”, which continues to be front of mind for 84 per cent of shoppers, with chocolate, crisps and biscuits remaining the products most commonly identified as being affected.
August has been a muted month for spending, with year-on-year growth of just 2.8 per cent noticeably lower than July’s 4 per cent, according to the Barclays Consumer Spending Index, based on the bank’s debit card and Barclaycard credit card transaction figures.
However, entertainment once again provided a welcome boost, prompted by a 101 per cent surge in cinema spending driven by summer blockbusters Barbie and Oppenheimer.
International travel spending also held up, with airlines seeing a 32.1 per cent increase and pharmacy, health and beauty stores enjoying a 5.2 per cent rise in pre-holiday purchases.
Supermarkets and food and drink specialist stores saw weaker growth of 4.5 per cent and 4.9 per cent respectively as inflation slowed.
Almost a third of consumers (31 per cent) expect that this coming Christmas will be more expensive than last year, and 17 per cent have started saving already.
Despite this, consumers’ confidence in their household finances and the ability to live within their means has increased slightly to 67 per cent and 72 per cent respectively, up from July’s 65 per cent and 70 per cent.
Shrinkflation - and now skimpflation – are increasing concerns for value-seeking shoppers
Esme Harwood, the head of public policy at Barclays’ corporate banking arm, said: “The rainy weather impacted high street and hospitality venues in August but Brits were still keen to spend on memorable summer experiences. The huge box office success of Barbie and Oppenheimer meant entertainment enjoyed another strong month, while holidays abroad boosted international travel and pharmacy, health and beauty stores.
“Shrinkflation – and now skimpflation – are increasing concerns for value-seeking shoppers. However, Brits’ confidence in their household finances is unwavering, suggesting they remain resilient in the face of these inflationary pressures.”
Ele Clark, Which?’s retail editor, said: “Shoppers might spot a smaller pack size or higher price before they get to the till, but they’re unlikely to notice a recipe change until they’ve bought the product and sampled it.
“Quietly altering recipes to cut costs at a time when many people have a lot less to spend won’t help rebuild dwindling trust in the food sector, so it’s important that manufacturers and supermarkets are upfront about changes to popular products – that way customers can make an informed choice.”
