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Daily Record
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Molly Dowrick & Hannah Mackenzie Wood

Brit recovering from open heart surgery stranded in Spain amid easyJet chaos

A Brit holidaymaker recovering from open-heart surgery has been left stranded in Spain after his easyJet flight back home was cancelled "last minute".

Kevin Roberts, from Neath, had booked a sunny getaway to Benidorm with four friends as a "little treat" after a difficult few months - however the mini-break quickly turned into a "nightmare".

The pals travelled from Bristol airport to Alicante - suffering a four-hour delay on their flight out - before enjoying their five-day beach holiday together, Wales Online reports.

Feeling relaxed and recharged, the group left their hotel and got a taxi back to Alicante airport on Monday evening for their 11.45pm flight back to the UK - only to find out en-route that their flight had been cancelled via text message.

Kevin claimed he had received little information from easyJet and that he was not informed why his group's flight had been cancelled - or offered a replacement flight or somewhere to stay.

Whilst he and his friends have managed to book themselves on the next available easyJet flight back to Bristol, this isn't until tomorrow evening (Wednesday, June 8) - almost 48 hours after the group were due to fly home.

As a result, the friends have had to fork out hundreds of pounds to stay in Spain for an extra two nights - and Kevin has had to spend nearly €300 on medication.

Whilst the 65-year-old brought enough medication to last his holiday, the delay has meant he's had to buy more from a pharmacy in Spain.

Whilst he hopes he will be able to claim this back through his insurance provider, Kevin and his group are angry that they feel they've been offered little information and support from easyJet and been placed in a difficult position.

Speaking from Spain, Kevin explained: "We want to go home! It's been a nightmare, we've even had to extend the travel insurance. I am just recovering from open-heart surgery, this was a treat for me [but] we've been treated so badly by easyJet!

"We were meant to fly from Alicante to Bristol at 11.45pm on Monday, five of us. We got to the airport and saw that we'd been told on the way [by text message] that our flight had been cancelled.

"The easyJet staff didn't know what was happening. We couldn't stay in the hotel we'd been staying in so had to book an apartment. That's cost €550!

"And we'd already spent €100 in the taxi to get to the airport! We've booked a flight home tomorrow [Wednesday] but we're worried that one will be cancelled as well.

"And I had to buy medication, for about €290. I had enough for five and a half days [but need more as the flight was cancelled]."

A spokesperson for easyJet said: "We are very sorry for the cancellation of these customers’ flight from Alicante to Bristol. We notified customers directly of their options to rebook or receive a refund and are providing hotel accommodation and meals where required.

"Our customer service hours and hotel accommodation sourcing have been extended to support impacted customers and help get them to their destination as soon as possible.

"Nonetheless, we fully understand the disruption this will have caused to their plans and we are very sorry for this. Our team are reaching out to them to talk through their options and reimburse them for any reasonable expenses."

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