Bindi Irwin has faced harsh criticism over her response to American farm owner's plea for help after fears her Emu had bird flu.
The daughter of the late Steve Irwin was approached by Florida farm's Eco Sister, Taylor Blake, for help but despite her polite response it failed to hit the mark as fans branded 'pathetic' and 'useless' on social media.
Approaching the Animal Hospital owner on Twitter, Taylor penned: "I have been a fan of your family for as long as I can remember, I am reaching out to you in total desperation right now.
''I need help saving my emu, Emmanuel. I will pay to fly anyone to us, if they can help, no questions asked.''
Bindi responded by saying she wasn't able to provide too much support because the team at her hospital had never treated birds with avian flu, but did send her 'love and prayers' to the farm.
But social media followers were less than impressed by her reply with a stinging response.
One posted: "What a pathetic, useless reply. Zero effort to help when you're in a supposedly unique position to use your influence and contacts to actually help her. Thoughts and prayers are cheap. You are unimpressive and that's being polite."
Another added: ''Thoughts and prayers are nice, but is there not someone you could recommend, given your family has been in this field for years?''
A third person wrote: ''So you don't know of anyone in your network who could help? One would assume it wouldn't be hard for you to ask around or spread the word in the hopes someone with the right experience comes forward, rather than writing this form[al] letter response pretending you care.''
But Taylor wasn't part of the criticism and instead sent a kind reply back to the Animal Hospital owner.
Taylor also thanked Bindi, writing: ''Thank you so much for taking the time to write this, Bindi your response alone means more than you know. Please send my love to your family!''
Taylor has been sharing the story of her sick emu Emmanuel on social media since her farm in South Florida was struck down with the avian epidemic.
She explained she has lost every chicken and duck as well as many geese, turkeys and swans.
However it later was found her beloved Emu to have tested negative for the virus.
