In a survey by IBD and TechnoMetrica, five digital wallets rated as the Best In Fintech by earning the highest customer ratings across five performance categories.
The survey asked 6,000 consumers to rate their experience with digital wallets they had used in the last 12 months. Ten digital wallets qualified for the survey analysis.
We list below the best digital wallets in Overall Customer Experience. Scroll down to see Category Rankings and Company Details. And for further details, read our full report on the digital wallet survey findings.
The Best In Fintech logo and accolade are available for licensing through IBD's partner, The YGS Group, at IBDlicensing@TheYGSgroup.com or 800-290-5460.
Digital Wallets: Overall Customer Experience
|
| 1 |
Apple Pay |
78.7 |
| 2 |
Zelle |
76.3 |
| 3 |
Amazon Pay |
73.5 |
| 4 |
PayPal |
73.0 |
| 5 |
Google Pay |
71.1 |
| CATEGORY RANKINGS |
Customer Service
|
| 1 |
Apple Pay |
75.6 |
| 2 |
Amazon Pay |
72.4 |
| 3 |
PayPal |
69.1 |
| 4 |
Zelle |
67.6 |
| 5 |
Shopify |
67.4 |
Ease of Use
|
| 1 |
Apple Pay |
83.1 |
| 2 |
PayPal |
82.4 |
| 3 |
Zelle |
78.6 |
| 4 |
Cash App |
76.0 |
| 5 |
Amazon Pay |
75.1 |
Fair Prices/Fees
|
| 1 |
Zelle |
76.3 |
| 2 |
Apple Pay |
69.9 |
| 3 |
Amazon Pay |
65.8 |
| 4 |
Google Pay |
65.3 |
| 5 |
Venmo |
58.7 |
Security/Privacy
|
| 1 |
Apple Pay |
80.7 |
| 2 |
Zelle |
78.4 |
| 3 |
Amazon Pay |
76.8 |
| 3 |
PayPal |
76.8 |
| 5 |
Affirm |
74.8 |
Transaction Speed
|
| 1 |
Apple Pay |
84.1 |
| 2 |
Zelle |
80.4 |
| 3 |
PayPal |
78.6 |
| 4 |
Google Pay |
78.5 |
| 5 |
Cash App |
77.9 |
| COMPANY DETAILS |
Apple Pay
|
| 1 |
Customer service |
75.6 |
| 1 |
Ease of use |
83.1 |
| 2 |
Fair prices/fees for services |
69.9 |
| 1 |
Security/privacy |
80.7 |
| 1 |
Transaction speed |
84.1 |
Zelle
|
| 4 |
Customer service |
67.6 |
| 3 |
Ease of use |
78.6 |
| 1 |
Fair prices/fees for services |
76.3 |
| 2 |
Security/privacy |
78.4 |
| 2 |
Transaction speed |
80.4 |
Amazon Pay
|
| 2 |
Customer service |
72.4 |
| 5 |
Ease of use |
75.1 |
| 3 |
Fair prices/fees for services |
65.8 |
| 3 |
Security/privacy |
76.8 |
| 6 |
Transaction speed |
77.7 |
PayPal
|
| 3 |
Customer service |
69.1 |
| 2 |
Ease of use |
82.4 |
| 7 |
Fair prices/fees for services |
58.1 |
| 3 |
Security/privacy |
76.8 |
| 3 |
Transaction speed |
78.6 |
Google Pay
|
| 6 |
Customer service |
65.4 |
| 6 |
Ease of use |
72.7 |
| 4 |
Fair prices/fees for services |
65.3 |
| 6 |
Security/privacy |
73.5 |
| 4 |
Transaction speed |
78.5 |
