CHANDIGARH: Haryana chief minister Manohar Lal Khattar said on Friday that Auto Appeal Software (AAS) is playing a pivotal role in the timely delivery of services to the citizens.
Since its launch on September 1, 2021, this system has not only brought radical changes in the age-old manual system of the government functioning but has also ensured transparency and accountability of the officers.
Khattar shared this while interacting directly with the beneficiaries of Auto Appeal Software (AAS) through audio conferencing here.
He said that the revolutionary changes brought by the present state government have certainly given a big sigh of relief to the common man not only in terms of getting their work done in a time bound manner but also saving their time to make rounds of the government offices.
The chief minister informed that presently 384 services of 33 departments have been on boarded on AAS. For this, the officers of the Right to Service Commission deserve appreciation.
He said that due to the implementation of AAS, an automatic appeal is made on behalf of the citizen to the First Grievance Redressal Authority if the service is not provided on time. If the First Grievance Redressal Authority does not dispose of the appeal within 30 working days, the appeal automatically goes to the Second Grievance Redressal Authority. Similarly, if the appeal is not disposed of within 30 working days, the appeal automatically is forwarded to the Right to Service Commission, shared Khattar.
The Chief Minister said that regular monitoring of the AAS software is done by the Right to Service Commission. A total of 6,54,799 appeals have been filed under AAS from September 5, 2021, to March 17, 2023. Out of these, 6,10,145 appeals have been disposed of, informed Khatta
