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Tribune News Service
Tribune News Service
Travel
Josh Lew

Are hotels lagging behind travelers' tech needs?

Travelers are using hotel apps for everything from booking and remote check-in to researching amenities and even ordering room service. A recent study by the Global Business Travel Association Foundation showed that most travelers are basically satisfied with how their hotel apps perform, but the hospitality industry could be missing opportunities to offer additional features and to create partnerships with tech companies.

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