Renfrewshire residents have been reminded of their consumer rights when returning or exchanging unwanted Christmas gifts.
From purchasing the wrong size of jumper to receiving two copies of the same book, the post-Christmas period results in lots of requests for refunds or gift swaps.
The Consumer Rights Act gives everyone the legal right to either get a refund for goods that are of unsatisfactory quality, unfit for purpose or not as described, or to get a repair – depending on how long the items have been owned.
Consumers also have more rights when shopping online and for most online returns the regulations state that you can cancel an online order up to 14 days after receiving it, followed by a 14-day period in which you can send it back.
Advice Direct Scotland, the country’s national advice service, has been running a Christmas campaign to help consumers make the most of the festive period.
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Colin Mathieson, spokesperson for Advice Direct Scotland, said: “Even with the best intentions when it comes to buying gifts, we can’t always get it right.
“From purchasing the wrong size of Christmas jumper to ordering the incorrect colour of phone case, many of us rely on the robust returns policies of our favourite retailers, and the ability to swap a gift for something more appropriate when required.
“Consumers have extensive rights when it comes to returns and refunds, and it is always worth remembering these.
“Anyone in Scotland who has any questions about their rights can contact us for free, impartial and practical advice.”
Anyone in Scotland who wants more advice on their consumer rights can contact consumeradvice.scot for free on 0808 164 6000. Specialist advisers are available from 9am to 5pm, Monday-Friday, excluding public holidays.
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