Zoom has launched a bunch of new AI features across its Zoom Workplace suite. It includes a new Custom AI Companion, Zoom Tasks, and AI-driven calendar scheduling. The company is trying to make its workspace experience more “Agentic“, and all these newly announced features align with that strategy. So, let’s take a closer look at Zoom’s latest AI capabilities.
Improved AI Capabilities Across Zoom Workplace
Zoom launched its AI Companion last year, but now it has been integrated more deeply across Zoom products. Thanks to features like the new Voice Recorder, it can surface action items, manage to-do lists, schedule meetings, and summarize calls (whether virtual or in-person). This feature is coming to Zoom’s mobile app later this month.
Don’t waste time manually scheduling your own Zoom Meetings 🗓️ You can now ask Zoom AI Companion to schedule meetings right from the side panel ✨
— Zoom (@Zoom) April 21, 2025
AI Companion will find the best times for all invitees by pulling data from across Zoom Workplace and suggesting scheduling options… pic.twitter.com/QbspB9BLeH
Another major update is Zoom Tasks. It’s a centralized task management tool that uses AI to identify tasks from meeting summaries, chats, emails, and documents and allows users to accept or delegate them. The system is also capable of giving task recommendations, assigning them to appropriate team members, and tracking their progress.
The Custom AI Companion allows organizations to tailor the assistant’s behaviour using Zoom AI Studio. Companies can integrate external AI agents using protocols like Anthropic’s Model Context Protocol and Google’s Agent-to-Agent Protocol. The Custom AI Companion is available as an add-on, and it costs $12/month.
Moreover, the Bring Your Own Index (BYOI) feature supports connections to platforms like Amazon Q Business and Glean, which allows AI Companion to surface relevant documents and context from external data sources during meetings.
The company has also introduced new Custom Avatars for Zoom Clips. This feature allows users to create AI-generated video messages using their own likeness, reducing the need for re-recording walkthroughs and explanations.
More Collaboration Updates
Zoom Meetings and Team Chat also get several new features, like private group chats, the ability to share contact information without adding users to channels, and AI-suggested meeting times based on participant availability. The company has also developed a small language model that now claims to improve real-time translations from eight languages into English.
Furthermore, Zoom Whiteboard gets new templates, sticky notes, emoji stacks, and AI-powered summarization. It also supports import boards from Miro, Mural, and Lucid.
Contact Center and Sales Improvements
The Zoom Revenue Accelerator now comes with AI playbooks that automatically apply sales frameworks like BANT or MEDDICC during conversations. It uses insights from meetings and CRM systems to update opportunity fields and reduce manual data entry.
A Deal Explorer allows sales teams to use natural language queries to analyze the full customer journey by answering questions like “What are the next steps for this deal?” without searching through multiple sources.
In the contact center, new workforce management tools offer advanced scheduling flexibility, forecasting, and shift customization. Employees can now set shift preferences, while supervisors can model different staffing scenarios for better planning.
However, Zoom is not the only one providing such solutions for the sales team. Recently, Twilio launched its Generative Custom Operators for voice intelligence. This feature allows businesses to extract meaningful insights from customer interactions using natural language prompts.
Looking Ahead
Zoom plans to expand its Custom AI Companion capabilities this summer by including broader third-party integrations. However, for now, these tools are available to paid Zoom Workplace users, with some features exclusive to those with the AI Companion add-on.
On a similar note, the company recently introduced Workvivo, a workplace assistant designed to streamline internal communication. It is backed by Zoom AI Companion and is now available to Workvivo customers at no extra cost.
