Zara has pulled off the difficult trick of making fast fashion look like high fashion. Designs combine sharp tailoring - even a basic jacket will have a nipped in waist and sexy cut - with feminine details and pretty printsPhotograph: PRDetractors claim Zara rips off designers. Which high street store doesn't? What Zara is brilliant at is turning out designs with a Marni-esque or Prada-lite look without directly copyingPhotograph: PRWhen Zara opened in England, it was the first fashion chain to constantly restock. That has become commonplace but then it was a brilliant new strategy: luring customers back weekly by offering something different on every visitPhotograph: PR
The chain has also broken from the fashion pack over collaborations. Where Mango, Topshop and Gap have scrabbled to sign up Kate Moss or Penelope Cruz, Zara has maintained a dignified silencePhotograph: Sang Tan/APZara'a parent company Inditex first started in 1963 in the bedroom of chairman Amancio Ortega's home in Galicia, northwest Spain, making bathrobes. He hardly ever appears in public and never grants interviews. He has already anointed his 24-year-old daughter Marta Ortega Pérez as heirPhotograph: PRIt is frequently claimed Zara can get a new item into stores in just two weeks. Unusually, it makes more than half its clothes at home in Spain. Keeping a tight control of the supply chain means it can get 10,000 new designs a year out in record timePhotograph: PRUniquely for a mainstream fashion retailer, Zara spends very little on advertising. This is a fascinating strategy - it prefers customers to discover it in store rather than in magazines. Indeed there are stores on some of the world's most exclusive shopping streets - including Fifth Avenue in New YorkPhotograph: PRNow the group has nearly 3,900 stores in 70 countries around the world, including Casablanca, Morocco, pictured herePhotograph: PRInditex has managed to branch out to a younger generation with its Bershka brand. This is where rivals have struggled to attract fickle, younger customersPhotograph: PR
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