Wow Air has collapsed after failing to find an investor.
The company will no longer operate any of its flights to and from Dublin Airport , with all scheduled journeys cancelled with immediate effect.
It happened as the budget airliner failed to find an investor to keep the business operating.
US flight from Newark to Frankfurt diverts to Dublin Airport due to medical emergency
A number of Dublin flights that were operated via Rekyjavik in Iceland have been affected. They include:
- Dublin to Boston
- Dublin to Detroit
- Dublin to Montreal
- Dublin to New York
- Dublin to Reykjavik
- Dublin to Tel Aviv
- Dublin to Toronto
- Dublin to Washington DC
Wow Air have issued advice for affected customers and how they can get a refund for their cancelled flight.
It says:
How will I reach my destination?
Passengers are advised to check available flights with other airlines.
Some airlines may offer flights at a reduced rate, so-called rescue fares, in light of the circumstances. Information on those airlines will be published, when it becomes available.
What are my rights?
Passengers whose ticket was paid with a credit card are advised to contact their credit card company to check whether a refund of the ticket cost will be issued.
Passengers who bought their ticket from a European travel agent (within the European Economic Area) as a part of a package tour (a package which includes flights and accommodation or other services) are protected by the Package Travel Directive. Those passengers are advised to contact their travel agent to arrange an alternative flight.
Passengers who may have bought travel protection, or those passengers whose credit card terms may include such protection, may be entitled to claim compensation and assistance due to delays or travel disruption. However, such compensation is often limited.
Passengers may also be entitled to compensation from WOW AIR, including in accordance with European regulation on Air Passenger Rights. In case of a bankruptcy, claims should be filed to the administrator / liquidator.
Where can I get up-to-date information?
This announcement will be published and continuously updated on the following websites:
- Icelandic Transport Authority : www.samgongustofa.is / www.icetra.is
- Keflavik Airport: www.isavia.is/en
- WOW AIR: www.wowair.com
- Posted at all relevant airports
General information about passenger rights can be found at www.icetra.is
