A woman said she was too upset to put up her Christmas tree this year after her sofa delivery was delayed by more than four months.
Lesley McEvoy from St Helen's said she has been left feeling "fed up" and "fobbed off" after a sofa she bought from SCS has had its delivery time delayed numerous times since she first ordered it six months ago.
She has rescheduled five times and is now due to receive the order, two three-seater couches, in February, around four months after she expected to receive them.
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The order was made at the beginning of July and was due to be delivered in October, according to The Liverpool Echo.
She had hoped to get her furniture in place for Christmas, but after the three delays, she was told she wouldn't receive her order until the New Year, dampening her festive celebrations.
Lesley, 54, said: “I’m really fed up now and feel like I am being fobbed off.
“I live on my own so I have had to keep altering my shifts, changing my days off, or asking not to be put on the rota on the days they said the suite was coming.
“I wanted to have my house all sorted for Christmas.
“I didn’t even have the heart to put up my Christmas tree because of it."
The St Helens woman said it’s not only her and her Christmas plans that have been affected by the countless delays either.
After ordering the new furniture, she had promised to give her current couch to a friend’s daughter-in-law who is a struggling mum-of-three.
Lesley added: “A young girl with three kids, one of which is autistic, is waiting on my old settee and she doesn’t really have much.
“The first time I had made arrangements with my friend to collect my old suite then had to cancel it and rearrange my time off at work too.
“I just feel really bad for the other family who are waiting for my old suite.
“It’s just all the waiting around and only letting you know a week or two before your delivery date that’s it’s been changed."
Lesley described her correspondence with SCS as “minimal” besides from the emails informing her of more cancellations, as well as “one phone call to say its beyond their control”.
Lesley’s order was first delayed in an email sent on September 20 due to “unforeseen challenges [SCS] are experiencing as a business”, delaying her October delivery to November 5.
Despite the inconvenience, the new date seemed set in stone as Lesley received an email confirming the November date and telling her they will be delivering her order "very soon".
However, just two days following the confirmation, Lesley received yet another cancellation email postposing her delivery until November 17, once again due to “unforeseen challenges“.
Lesley emailed SCS regarding her frustrations and questioned them over their 'guaranteed Christmas delivery' which was still being advertised by the company on their Facebook on October 10.
She wrote: “How are you offering ‘Guaranteed Xmas Delivery Now’ when you can’t get suites to customers that have been on order and paid for in full for nearly 6 months?”
From this, Lesley's delivery date was delayed a further two times, pushing the date back from November, to January and most recently, February 11.
Lesley added: “I’m just really fed up. I keep saying I’m going to cancel and get my money back which I paid in full and go somewhere else, but then I think, ‘well I've waited this long, it will come one day’.”
A spokesperson for SCS said: "The customer placed an order with us in July which was expected to be delivered pre-Christmas. However due to the global shortage of available shipping capacity, the order has been delayed.
"We have provided ongoing updates to the customer and we do now expect their order to arrive with us in late January.
"We do apologise for the delay, it’s not what we want for our customers, and we will continue to manage the situation closely.”
