Woman says Hermes have ruined Christmas after 'disgusting' delivery

By Rebecca Koncienzcy & Louisa Gregson

A woman has said her Christmas has been ruined after a "disgusting" Hermes delivery where the parcel was just left on the doorstep.

Nicola Rooney, 38, was waiting for a gift of a £32 Remmington shaver for her husband Tank, 29, from online catalogue shop Studio and wondered what the hold up was.

She said: "I ordered for my husband and was wondering where it was, because it doesn't take 12 days to get here.

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"When I contacted Studio they said it had been delivered. I checked with Hermes and they had a picture of it just on the doorstep.

"I never received this, it was clear from the picture I didn't receive it."

Nicola, from Birkenhead, Wirral told the ECHO she was furious about the delivery, she said: "It is disgusting. You can clearly see in the picture no one was there to take the parcel, they usually have photos of a delivery showing the door open, but this is obviously closed.

"It is really frustrating because we live on the corner and everyone can just see it.

"It has completely ruined Christmas for him [Tank] because there is no surprise."

Nicola said Studio has agreed to refund her the money and send out a new shaver.

The parcel was left on the doorstep (Liverpool ECHO)

She added: "It is the principle of the matter. I have seen similar things like this happen to others.

"Something needs to be done, Hermes has a duty of care, they should be named and shamed.

"I am lucky, it wasn't massively valuable and I have had a refund. But it could have been something very expensive so to just dump it is unacceptable, they are not taking any pride in this."

A spokesperson for Hermes said: "We have been in contact with Ms Rooney to apologise for any inconvenience and provide her with a full refund so that she can order another shaver in time for Christmas.

"This is a very busy time of year and our local couriers are working hard to deliver, so we would ask that people try to be at home when expecting a delivery or choose an alternative service such as deliver to a neighbour or ParcelShop where available.

"Anyone experiencing delivery issues should contact their retailer or seller in the first instance, who will in turn contact Hermes if required."


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