Woman says Hermes has ruined her Christmas after 'disgusting' delivery of gift

By Rebecca Koncienzcy & Ryan Fahey

A woman says Hermes has ruined Christmas for her husband after a "disgusting" delivery.

Nicola Rooney, 38, from Birkenhead, Merseyside, had been waiting 12 days for a Remington shaver to arrive - a surprise gift for her partner Tank, 29.

As the days went on and the parcel didn't appear, she contacted the online retailer, Studio, to ask about the hold up.

She told the Liverpool Echo : "I ordered a £32 Remington shaver for my husband and was wondering where it was, because it doesn't take 12 days to get here.

"When I contacted Studio they said it had been delivered. I checked with Hermes and they had a picture of it just on the doorstep.

Hermes left the parcel on their doorstep, which Nicola says is walked past by countless people daily (Liverpool ECHO)
Nicola, from Birkenhead, called the delivery "disgusting" (Liverpool ECHO)

"I never received this, it was clear from the picture I didn't receive it."

Nicola' says she was "disgusted" because it was "obvious" that they left it while knowing no one was there to sign for it.

She said: "It is disgusting. You can clearly see in the picture no one was there to take the parcel, they usually have photos of a delivery showing the door open, but this is obviously closed.

"It is really frustrating because we live on the corner and everyone can just see it.

"It has completely ruined Christmas for him [Tank] because there is no surprise."

Nicola says Studio agreed to refund the money and send a new shaver.

She added: "It is the principle of the matter. I have seen similar things like this happen to others.

"Something needs to be done, Hermes has a duty of care, they should be named and shamed.

"I am lucky, it wasn't massively valuable and I have had a refund. But it could have been something very expensive so to just dump it is unacceptable, they are not taking any pride in this."

A spokesperson for Hermes said: "We have been in contact with Ms Rooney to apologise for any inconvenience and provide her with a full refund so that she can order another shaver in time for Christmas.

"This is a very busy time of year and our local couriers are working hard to deliver, so we would ask that people try to be at home when expecting a delivery or choose an alternative service such as deliver to a neighbour or ParcelShop where available.

"Anyone experiencing delivery issues should contact their retailer or seller in the first instance, who will in turn contact Hermes if required."


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