Woman manages to get refund from vending machine after crisps get stuck

A woman has been hailed as "heroic" after successfully winning a full refund from the manufacturer when her crisps got stuck in a vending machine.

Sophie Gadd, 27, decided to write to the manufacturer rather than accept her fate or shake the machine - and it actually worked.

"Complained about my Doritos getting stuck in a vending machine and they’ve sent me a refund what a victory for the consumer," she explained.

"Was it worth the 3 minutes I spent looking up there email and sending it? Absolutely."

And Sophie was particularly impressed with the way there refund arrived.

Decorum Vending replied with a note reading: "We apologise for the inconvenience caused by one of our vending machines and enclose herewith a refund as requested."

Sophie's was a pain many of us have felt (Sophie Gadd)

"I just love the passive aggressiveness of the sellotaped £1 exactly and no more. Not like those companies who send you a gift card."

And people were seriously impressed with her work.

Nick Reilly wrote: "This is heroic. Watchdog should be scouting you out at once."

Sally Cope added: "Yesssss!! Well done you."

Madaleine Spink added: "True Justice!"

Sophie's refund - in hard currency (Sophie Gadd)

And just to make it even sweeter, two weeks later she got a surprise from a different vending machine.

"A vending machine just gave us two packs of crisps instead of one! Balance is finally restored to the universe," Sophie Tweeted.

"Oh no," Eileen replied. "You need to post one back."