A woman has spoken out about her disgust after allegedly discovering a snail while munching on a Toby Carvery roast dinner.
Chloe Walshaw, aged 24, ordered two meals from the popular restaurant chain through courier service Uber Eats on New Year's Day and claims that she spotted the creature hiding amongst her peas.
Chloe proceeded to get in touch with the restaurant which has since issued an apology and offered up a refund. An investigation into the grim discovery has also been launched, as reported by North Wales Live.
Chloe, from Dudley, claimed that she was physically sick as she was halfway through her meal.
She said: "I ordered it to be delivered on Uber Eats from Toby Carvery Burnt Tree Island for me and my boyfriend.
"We each had a carvery and were sent turkey and beef. It was the first time I ordered from there, I normally go in to eat but I was having a lazy day. I've never really had a problem with them in the past.
"I was getting food on my fork and I thought I'll have a bit of peas and I dug down in the peas and that's when I saw it.
"I was really shocked, I had food in my mouth and I spat the food out. I'm glad it was on top and not in the middle of what I was about to eat!
"I stopped eating and spat the food out that I had in my mouth and said to my boyfriend 'I'm not eating that', I told him to look and my boyfriend said 'I'm not eating it either'.
"I called them up and the girl that answered the phone said contact Uber Eats to get a refund and she'll notify the chef and I emailed the photos over and they asked to give me a call.
"Uber Eats have given me a refund, it was £20.63."
Chloe said she has now been offered a £40 voucher by Toby Carvery which has asked for the food back so they can investigate further.
But she said: "I'm never going there again. I used to go regularly but after that I don't think I'll ever return."
A spokesman for Toby Carvery said: “We are sorry that we didn’t deliver a meal to our usual high standards, but thank the guest for sharing her feedback and welcome the opportunity to put this right by offering a refund and investigating internally.”
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