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Liverpool Echo
Liverpool Echo
World
Peter Craig & Sophie McCoid

Woman furious as Virgin Media install box on her driveway

A woman has been left distraught after Virgin Media installed a large connection box right at the end of her driveway.

Office assistant Hanna Dillon, 32, was forced to rush home when her neighbours told her that contractors were putting a 4ft high box in the middle of her drive's access.

Hanna pleaded with the builders to move the box a few feet to the side after a neighbour agreed to have it next to her boundary wall - reports Grimsby Live.

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But the workmen installing the new-style Virgin Media box said they had to put it where the previous box had been.

But the previous box was a fraction of the size of the new box which is an upgraded connection to the cable TV network.

Hanna said: "I can't believe it, it is a massive box. How am I supposed to get in and out the driveway with that in the way?"

Hanna Dillon outside her home in Beeley Road, Cleethorpes blocked by a Virgin Media junction box (Grimsby Live)

Hanna has lived in the property for eight years and has invested a large amount in upgrades to the home.

She has also applied to North East Lincolnshire Council for a dropped kerb so she can park on her driveway.

Hanna said: "I had to leave work in Immingham to ask them to move it. But they just kept laughing. I cried. I am going to lose money on the house now."

She is not a customer of the TV network firm but knows a few in her street who are customer.

The Virgin Media junction box blocking Hanna Dillon's driveway (Grimsby Live)

They got letters advising them of the upgrade and the new junction boxes. But Hanna says she received no advanced notice of the installation right outside her home.

Hanna said: "I have lived here for eight years. It is a lovely neighbourhood. The road is a bit narrow and you can't get more than one car along at anyone time. But it is peaceful and I have done a lot to the home and the driveway and look after it."

A spokeswoman for Virgin Media said: "The cabinet outside Ms Dillion’s home has been located in the same position for more than 20 years. We recently replaced the damaged cabinet with a new one to help safeguard our network at a time when connectivity has never been more important.

"If a customer is unhappy with the location of one of our cabinets, they should contact us directly and we will review their concerns."

The firm offer residents the chance to discuss the location of junction boxes by contacting 0333 000 5925 or via their website.

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