A customer has accused Hengrove's B&M Home Store of putting shoppers in a "horrible" situation.
The woman, who wished to be anonymous, claims there was "no social distancing at all" when she visited the Imperial Retail Park shop last Thursday (April 30).
The Government has instructed people to keep two metres apart during the coronavirus pandemic, but the customer says this was not happening at B&M.
She said: "No staff were wearing masks or gloves. They were laughing and joking in the aisles within close proximity of each other.
"The staff were not social distancing themselves at all from colleagues or from the public. People were walking in both directions in the aisles.
"It was quite horrible. To find so many people in the store with no social distancing at all was very unpleasant."
The shopper said no one was monitoring the number of customers entering and leaving the store.
"I did email the B&M Customer Services and I received a response, but they didn’t ask [which Bristol B&M branch] it was or anything."
The email from B&M says: "Please rest assured that we'll look into your feedback on the Bristol store and pick up with the team to ensure it meets the standards we expect as a business – and I want to reassure you that we've made sure that we've gone above and beyond the guidelines and advice set out by the Government."
Bristol Live has approached B&M for comment.
