A woman has slammed a beauty salon for giving her the 'world's s******t eyebrows'.
Melissa Ryan claims she was pressured into getting her brows laminated by a member of staff who 'wasn't fully qualified' - both of which the salon denies - after she had a lip filler treatment yesterday.
She blasted Kent business Cavendish Aesthetics, saying 'she could have done a better job blindfolded'.
The owner of the parlour has hit back claiming she offered to thin her brows after the treatment, Kent Live reports, adding that she had been subjected to social media abuse following the complaint.
The 21-year-old posted a description of her experience and a picture of her eyebrows on Facebook , with more than 1,000 people sharing her status.
It has sparked hundreds of comments in response.
But now the owner, Amanda Cavendish, has spoken out against the "constant barrage of abuse" she says she has received.
The business owner, 56, claimed she has received more than 700 messages in the wake of the viral post.
She even says she has reported the alleged harassment to the police, who have been contacted for comment.
Part of Melissa's post read: "Amanda has dealt with a situation highly unprofessionally.
"I had my lips done today, they were fine I couldn’t fault her on that.
"Then whilst having my lips done I was offered to have my eyebrows laminated and tinted, I felt a bit put on the spot as you do when people try to up sell, but asked if this treatment would suit me and both Amanda and her colleague (short blonde hair) agreed I’d look great, so I agreed to have it.
"My eyebrows were completely unsatisfactory and nothing like the photos that are advertised on social media.
"I was left looking like I complete fool. I probably could’ve done a better job myself blindfolded.
"I don’t like to publish my confidence issues to other people but I literally came home and cried, this has made me feel even worse about myself and my appearance.
"I was allowed to leave the shop with my eyebrows in the worst state possible, people in public were staring at me and laughing me, it was so embarrassing!"
About half an hour after leaving, Melissa decided to contact the salon to air her concerns, but claims she was dealt with "completely unprofessionally".
She initially asked if washing the tint off would "ruin the whole lamination", to which Amanda replied, telling her to keep them dry for at least 24 hours.
But after another hour, Melissa sent a series of messages, getting more and more concerned about her eyebrows.
Amanda, who is qualified to level seven masters in aesthetics, eventually offered a refund, but said Melissa did not turn up at the salon to collect her £25 and instead wanted the money via bank transfer.
Melissa says this is because her journey cost from Orpington to Ashford would render this entirely redundant.
Amanda told KentLive: “It’s not a good idea for me to be responding to bullying, hate speech vulgarity on social media but I do want to put my side across.
“I’ve had over 700 vile harassing, hateful things said about me.
“Staff are worried that someone will come in and cause problems, I’ve had clients cancel today.
“I don't want to have anyone here put at risk.
“My husband is in work in London worried sick.
“And the police are now involved – all because one person complained.”
Amanda says her regular clients have been quick to support the salon, which has three employees.
She also said she wasn't worried about the future of her business amid the social media uproar.
“If you look, before the last few days, I do not have one bad review,” she added.
“I’m very well known in Ashford and, if anything, I hope this will raise my profile.
“I don't pressure anyone into doing anything in my salon and my clients will tell you that.”
Amanda says she clearly explained Melissa's treatment was being done by someone in training. This is something Melissa strenuously denies.
“All I said at the time was, ‘we do brow lamination, you’ve got lovely big brows, would you like to have your brows laminated?’
“I explained that we were looking for models at the moment, for someone in training, and asked if she would be happy to help.
“She said ‘go on then why not’ - those were her words.”
The brow lamination was booked in around an hour later, with Melissa heading to the Ashford Designer Outlet for some shopping while she waited.
After the treatment was done, Amanda said she explained to her client how the staining of the skin was to be expected.
She added: “I said the tint has stained your skin but that's normal, you have to keep them dry for 24 hours, after that you can wet your brows all that staining will come off.
“I asked ‘are you happy with what we’ve done? Because I feel you need to have your brows thinned out in the arch area.’
“And she said she didn’t want any off because someone had over-plucked them previously.
“We agreed on this but I did say, ‘next time you come back to us you need to think about having your brow arch shaped.’”
Melissa said her skin had become irritated and itchy after the treatment and insisted in her post she should have been offered a patch test beforehand.
But Amanda claims the products she uses, made by a company called BOM, are “very mild” and only need a patch test if the person involved has pre-existing skin sensitivity or allergies.
On the state of Melissa's brows in the images, Amanda admitted they didn't look perfect.
She explained: “Looking at them I would say that she’s justified in what she’s saying.
“However, I said to her the staining from the tint will wash off.
“It would be easily washed off with soap after 24 hours.
“And frankly, she had every opportunity when we showed her in the mirror to say she hated it.
“The way this has been gone about is totally wrong.”
Melissa has since defended her social media post, claiming it was the only way she could get in touch with Amanda after their Whatsapp exchange.
She told KentLive: “I’ve tried to contact Amanda but haven’t gotten anywhere, this whole situation didn’t have to get out of hand like this if she didn’t allow unqualified people to do work.
“She hasn't taken any sort of responsibility for what went on in her salon or what her employee did, she blocked my number so I couldn’t contact her that’s why I took to social media.
“I haven’t even received any sort of apology or my refund, like I said I live in London, I only went there for my treatment.”
