An 81-year-old woman had to leave the door to her oven open and sit next to it for heat for two days after her boiler broke as temperatures dropped to -2C and the council did not send anyone to fix it.
Margaret Light contacted Hammersmith and Fulham Council and was told someone was coming, but no one arrived. Margaret's niece Clare McGechie, 53, told MyLondon: "They have treated my aunt terribly. She has a chronic lung condition.
"Nobody came out. She had two days without any heating. She was sitting with a gas cooker open in the kitchen, sitting there with blankets and extra clothing on.
"She is a stubborn old bird, she doesn't want to move. I think it's terrible that they treat elderly residents like this."
A Hammersmith and Fulham spokesperson said there was a delay in getting the heat back on and said they have paid the resident compensation.
"We wholeheartedly apologise to Miss Light for the delay in fixing her boiler on Monday night," they said.
"The boiler was fixed the next day and we have given her compensation for her cold night.
"We are doing a lot for our residents this winter, including providing free home care and school meals, setting-up activity hubs, providing financial support to help with energy bills, and offering a huge range of advice and support from our dedicated cost-of-living team."
