A woman living with cancer has been left unable to sleep in her own bedroom due to a mould infestation in her home.
Julie Roberts is suffering from cancer that has spread throughout her body, but says life has been made even more difficult by the state of her privately rented home.
She says the state of the mould in her bedroom in her Lewisham home in South East London has made it impossible for het to stay in there.
Julie, 37, told ITV News : "This is my bedroom. This is where I don't want to sleep - with all the damp.
"I hate it, just lying here, lying with the damp."
As a private renter however, Julie's home will not be covered by the new investigation launched by the Housing Ombudsman into the state of social housing conditions.
It means Julie has been left desperate for someone to offer her the help she so urgently needs.
Julie also claims she has been told the mould is simply condensation, saying she wishes someone could visit her home to confirm "It's not condensation", adding "It's so upsetting".
Her home is managed by Mears housing, who say they "absolutely sympathise" with her health issues and added.
They told ITV: "We have arranged to conduct a full inspection of the property with a guarantee that the works will then be completed as quickly as possible thereafter.
"We will also extend an offer of alternative accommodation until the works have been fully completed!"
Another renter, Tiffany, said she has been asking her housing association for something to be done about the mould for 10 years, saying: "I've raised my concerns so many times and it seems like nobody cares. Why are we being forgotten?"
Tiffany says she struggles to safely raise her three children in the two bedroom property - with the whole family forced to sleep in the living room.
Housing association Lewisham Homes has previously washed away the mould and redecorated - they said they would also now take steps to stop it returning.
They told ITV they were "supporting Tiffany in the bidding process for a new, larger home for her family" - but said availability was limited due to around 10,000 families on the waiting list.
Lewisham Homes said: "Following a property inspection, we have arranged for our contractors to carry out further remedial works to remove the mould and redecorate. We will continue to monitor the situation in order to prevent this problem from reoccurring."
