Jan. 21--Some Metra riders may have recently noticed a new Wi-Fi connection pop up on their phones and other mobile devices during their commute.
Metra began installing cellular "hot spots" on a select group of cars, some of which have been put back in service, within the last month, said Metra spokesman Michael Gillis. It's part of an 11-car test run Metra announced last fall.
In the next few weeks, Metra will finish installing the service and add signs alerting riders to the cars with the amenity, Gillis said. Work is already complete on 10 cars, but not all are in use, he said. Upon completion, one car per Metra's 11 lines will be designated a Wi-Fi car with a sign, and rider feedback will be encouraged.
After six months testing the service, Metra will decide if expanding Wi-Fi to more cars is financially feasible, and if it's something riders want, Gillis said.
The speed of the Wi-Fi is intended for checking e-mail and web browsing, Gillis added, not for streaming video or other use that requires a more sophisticated connection. Doing that system wide would cost Metra about $72 million, according to a consultant's estimate, and is not likely, Gillis said. Equipping 11 cars with the lower-speed Wi-Fi is costing Metra about $35,000.
The Wi-Fi is one of several technological advancements rolled out by Metra of late. Other improvements include additional outlets on trains for charging mobile devices, as well as at downtown stations. Use of the Ventra mobile ticketing app began last month. Gillis said so far one million rides have been paid through use of the app.
"We are very much targeting trying to improve the customer experience," he said.
kthayer@tribpub.com
