While in Malta my wife was diagnosed with lymphoma and advised to return home as soon as possible.
I made an insurance claim on my Nationwide FlexPlus account for medical expenses, car hire and flights home. Four months on, I have received nothing.
Nationwide asks for information, which I supply, then requests different information – this repeats itself endlessly.
Meanwhile, my wife is on her fourth session of chemotherapy and this extra hassle is unnecessary. JM, Southampton
By a remarkable coincidence, Nationwide paid up the very day the Observer queried the delay. It claims it had to chase you for some documents, but admits it forgot to tell you of some of the paperwork. “We recognise we could have been clearer about why it was required and will be offering £100 compensation,” it says. “The claim has been settled and a payment of £1,913.13 made to the customer.”
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