My husband and I have had a nightmare with a Sony TV from Currys. The £2,500 cost included installation and a demonstration, and the salesman advised the remote would also control our Xbox and Sky box.
The delivery team turned up three hours late, spent three hours trying to install the set, then said they couldn’t figure it out and left.
After many calls, some of which lasted up to two hours, Currys agreed to send a new team. They didn’t have a clue how to install it either, and damaged our Xbox.
Eventually, someone with expertise in Sony products was sent, but he, too, left without being able to get it working. At this point, I’d had enough and asked Currys to take the TV back. For the fourth time I had to take time off work and wait in for them to collect it.
In the end, we were offered £75 compensation, which is a disgrace given we’ve wasted about 30 hours on the phone and waiting in for teams.
JR, Wimbish, Essex
Currys’ logistical arm Team Knowhow is a staple of my column because of its remarkable knowledge of how to mess things up.
Delivery of the wrong item, refusal to collect the wrong item, delayed delivery of correct item and refusal to carry correct item into homes because of health and safety fears, are among the themes.
Currys apologised when I got in touch. “The installation fell far short of the service we want to provide,” it says. “We are refunding all payments and have launched a full investigation. We have also offered an additional gesture of goodwill.”
That turned out to be the same £75 you had previously refused. After pressure, that was nudged up to £100 as a “final offer”, although it would pay for repairs to the Xbox if it was shown it caused the damage.
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