Last year we bought £100 of Ryanair vouchers for my partner’s mother, who lives in Spain, to visit us in our new home. But when she went to use them earlier this year she found they should have been written out with her full passport name. After three calls, two online chats, four complaints and about 10 emails I’ve had a response which basically says “tough”.
MK, Ely, Cambridgeshire
To be fair, the terms and conditions on the Ryanair website make it crystal clear “you won’t be able to change the passenger names on a booking if you are paying with gift vouchers. Please ensure that the name of the recipient matches the name on their passport”. That said, Ryanair’s fees for a name change (the website says “starts from £115”) are shockingly high.
But it assures us that its customer service team is contacting you “to resolve your issue”.
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