Three years ago, my wife purchased a set of binoculars from the Royal Society for the Protection of Birds that lately developed a fault with the left eyepiece. Representations were made to the RSPB. Its response was prompt and businesslike.
It was accepted that it needed to repair the item under the terms of the warranty. It was to be carried out at its workshops and it would arrange collection of the binoculars.
Since this initial response, I have attempted to contact the RSPB to arrange collection.
They have ignored my emails. Please can you persuade them to repair them? My wife desperately wants them back.
MP, Trowbridge, Wilts
Bit of a first for us, I think – a complaint about the RSPB. We are not entirely sure why you were being ignored about this, but are happy to report that the organisation quickly got on the case after we raised the matter.
To apologise for the delays, staff have now sent you a new set of binoculars.
You were very pleased, and later revealed that you have been buying the Guardian for 50 years, which makes us even happier to have helped out.
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