Last November I received an email from Amazon thanking me for ordering an £827 iRobot vacuum cleaner. I did not order it, nor did I recognise the Luton delivery address, but the money had already been taken from my account. Amazon has not refunded me and the bank has only agreed to a temporary credit.
SJ, West Wales
Amazon intimated you were probably subject to a phishing attack – although it could have been more helpful with this. Many customers have their card details stored automatically after a purchase, and may be concerned they could be hacked. Turn on two-step verification – a hacker won’t be able use your account without a text confirmation code. Amazon says the refund is being made and has offered a goodwill gesture.
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