Health chiefs in Ayrshire last night urged the region's residents to save their magic phone number – because some of their crucial calls are going unanswered.
Clinical and administrative staff at NHS Ayrshire & Arran are making more phone calls to deliver clinical care as a result of the ongoing Covid pandemic.
But important calls are often going unanswered as people fail to pick up from a number they don't recognise.
Now the health board wants everyone to store their number to make it easier for staff to get in touch – and ensure folk get the help, assistance and information they need.
Calls from NHS Ayrshire & Arran come from this number which you are encouraged to save to your phone: 0800 678 3393
Head of health records services Robert Bryden said: “Our clinicians and administration teams are making a lot of calls to our patients. However, these calls are often unanswered as people don’t recognise the number.
“So, we are asking members of the public store the number in their phone so they know to answer the call. This will help to ensure we can deliver clinical care quickly.
“Please share this information with any friends of family who we may need to contact. However, please note, that this number cannot receive calls, and so don’t use it to contact us.
“Call the number on your appointment letter.”
The appeal from the health board comes ahead of the Covid vaccination programme being ramped up with jab centres opening in Ayr, Dreghorn and Kilmarnock on Monday.
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