I've changed to TalkTalk Broadband, but I can keep my old email address if I sign up for BT Premium Mail at £1.50 a month. I can't do this because I am using an unsupported browser (Firefox) and IE7 won't install. I am using a Dell Latitude with Windows 2000 and IE5. Patrick Orme
You should be able to install IE6 from microsoft.com. Alternatively you could sign up using someone else's PC: since you were able to access your web-based email before, IE5 should still work. However, IE6 is a worthwhile upgrade.
In the longer term, you should retrieve all your old email from BT -- Premium Mail works with Outlook Express -- and switch to a service that doesn't depend on your ISP. For example, you could take out your own domain name and use it with Google's Gmail, which is a better web-based mail service than BT's, and free. You could also consider Fastmail.fm, or a similar service.
(The last two sentences were cut from the printed version of the column.)
