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The Guardian - UK
The Guardian - UK
Technology
Jack Schofield

What can you do if you can't access your Gmail?

In the past three or four weeks I have had increasing difficulty accessing my Gmail account using Internet Explorer, and now it won't work at all. Deborah Fox

Gmail is still in beta test and its working tends to be somewhat variable, but last year's Gmail software still works more reliably than Gmail 2.0. You can specify the older version by adding ui=1 to the address (mail.google.com/mail/?ui=1). Although you are supposed to be able to specify Older Version in the Gmail menu, I've found it always reverts to Newer Version without asking.

Comment: Although most people read Gmail on the Web, remember you can collect it using a POP3 client such as Thunderbird, Microsoft Outlook or Outlook Express etc. This avoids the problem of the Gmail JavaScript code failing to download, or whatever, and also means you can back up your mail from your hard drive.

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