More than 35,000 calls were made to West Yorkshire Police in just 10 days at the end of December.
The festive period is notoriously the busiest time of the year for the emergency services and the back end of 2019 was even busier than usual for the force.
As expected, New Year's Eve saw a flurry of calls made to the emergency number. In just one hour there were 199 calls to 999 - that's one every 18 seconds.
However, there was a sharp rise in the number of people who used the force's online contact form for non-emergency incidents, with 12,000 people opting to log issues in this format rather than speaking to a call handler.
This method relives strain on the workforce and frees up the phone lines.
Tom Donohoe, senior contact manager for West Yorkshire Police, said: ""The number of calls we took was very similar to the same period for last year (15,689 calls to 999 and 19,223 to 101) but we did see a significant rise in the number of online contacts we took – over 12,000.
"The online contact option is important to us as a Force as it allows people who want to let us know about something that isn't an emergency the chance to contact us at a time to suit them and leading takes strain off of the 101 and 999 numbers.
He added: "Despite the huge volume of calls we took we managed to answer calls to the 999 emergency number within 11 seconds on New Year's Eve. The average queue time in the ten days up to the day was 5.4 seconds.
"I am very proud of my colleagues who answered the calls so swiftly and promptly at a time of significant demand at the same time as providing a professional service to people in need of our help."
You can use West Yorkshire Police's live 101 online chat function by visiting www.westyorkshire.police.uk/contact-us.
For more of today's top stories, click here.
LeedsLive has launched a WhatsApp group to keep you up to date with the latest news! Click here to join and follow the instructions on your phone. Your number won't be shared with anyone else in the group.
