The Centre, Livingston is celebrating after being awarded its first-ever quality assurance VisitScotland accreditation, with one of the highest accolades of Five-Stars.
The shopping centre, which boasts over 150 stores and over 20 eateries, secured the award in recognition of its outstanding customer service and being a great destination to visit for locals and visitors from around the world.
VisitScotland Chief Executive Malcolm Roughead personally visited The Centre recently to present the award and congratulate the management team and staff in person for their outstanding efforts to secure this prestigious Five-Star Award.
Malcolm said: “Congratulations to The Centre on this fantastic achievement. The Five-Star award recognises the exceptional customer service experience for visitors to The Centre and is a great addition to the quality offering in West Lothian.
“From retail to accommodation, delivering a quality experience that meets and exceeds visitor expectations is crucial in making Scotland a must-visit, must-return destination.
“Our Quality Assurance scheme helps businesses to reach their full potential and truly shine. The scheme is about more than just the ‘stars’ on the door - it’s about the entire visitor experience, about investing in your business, driving-up quality and creating jobs.”
Patrick Robbertze, Centre Director at The Centre, Livingston added: “Being presented with this prestigious Five-Star VisitScotland Award today is a fantastic accolade, which is testament to the outstanding team we have on board who continuously strive to ensure everyone who visits the mall to shop, dine out or have fun at Aerial Adventures, has a great experience when they visit.
“To be recognised in this way, and personally by the Chief Executive of VisitScotland, Malcolm Roughead, is a wonderful achievement, which we are all very proud of.”
