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Leeds Live
Leeds Live
National
Kristian Johnson

We visited B&M, The Range, B&Q, Home Bargains and Wilko to find the best and worst for facemasks and Covid-19 rules

Face mask rules in shops have changed dramatically in recent months.

Although face coverings are now compulsory in shops, supermarkets and shopping centres, it was only a few months ago that customers could walk around with no protection from Covid-19.

A few people are medically exempt of course, but the vast majority of us must now put on a face mask or visor when we visit a shop.

Stores across England have clamped down on their own individual rules too, with the majority now ensuring that customers are wearing face coverings.

It also became law for retail staff to wear face coverings last year, although there are exemptions for those with certain medical conditions or if employees are behind perspex screens.

With that in mind, we visited B&M, The Range, B&Q, Home Bargains and Wilko in Leeds to see whether face mask rules are being followed by staff and customers.

B&M

LeedsLive reporter Kristian Johnson visited B&M to see whether face mask rules were being followed in store (Kristian Johnson)

The first impressions at the B&M store in south Leeds were good. There were big signs at the door reminding customers to wear face masks - but once I got inside the store it was as though coronavirus didn't exist.

Several customers strolled around the store without a face mask - and some members of staff weren't much better either.

One B&M employee without a face mask (left) walked directly past a line of customers, while another deliberately pulled their face mask below their chin (right) to speak to someone asking for advice (LeedsLive)

One employee even pulled their face mask down when approached by a customer who was asking for advice. When they readjusted their mask a few moments later, they still managed to leave their nose uncovered.

Another staff member without a face mask then walked through the checkout area a few seconds later and brushed past a number of customers queuing.

LeedsLive have approached B&M for a statement

The Range

Social distancing signs in The Range, Leeds (Kristian Johnson)

The Range is directly next to B&M on the City South Retail Park, but that's where the similarities end.

While B&M's face mask policy appeared to be incredibly lax, The Range went above and beyond to make customers feel safe.

There was a member of staff stood at the main doors reminding everyone to wear a mask, while there were several reminders in the aisles to ensure customers were socially distanced.

All staff members were wearing face coverings - even those behind perspex screens at the checkouts.

And it appears as though the south Leeds store is looking to maintain its strict policies, with posters advertising for two more door marshalls to be employed at the huge shop.

B&Q

A B&Q store in Leeds (Kristian Johnson)

Without a doubt, B&Q felt like the safest store of the lot.

Giant bright yellow signs in the car park and the entrance to the store reminded everyone of the rules they had to follow, while there were a number of hand sanitiser stations dotted around the main doors too.

The wide aisles inside the massive warehouse helped to maintain social distancing and every single member of staff was wearing a face mask correctly.

What's more, B&Q's mandatory face mask rule means it is advising customers to order online if they choose not to, or cannot, wear a face mask.

"We are giving face masks to any customers who do not have one," a B&Q spokesperson said.

"If customers do not want to wear a face covering in our stores, we are reminding them that they can always place an order for their essential items at diy.com for home delivery," they said.

Home Bargains

Home Bargains needs to buck up its ideas.

There are hardly any signs at the entrance to the Kirkstall store warning customers about Covid-19 regulations and there were none inside the store either.

Most concerning, however, was the lack of hand sanitiser available to customers. Perhaps shoppers should be using their own hand sanitiser anyway, but not leaving any out for customers to use is simply careless.

This is despite a message on their website saying that signs are up "around the store" and that sanitising stations have been "rolled out to every one of our stores". Not in Leeds.

While the lack of signs and hand sanitiser was troubling, the attitude of staff was far more reassuring. Every single member of staff inside the store was wearing a face mask, while perspex screens offered a level of protection at the checkouts.

Wilko

Wilko says it has enhanced its cleaning regimes and limited cash transactions with card-only tills to reduce the spread of coronavirus.

That certainly appeared to be the case at the Headingley store, where sanitiser stations were placed not only at the main entrance, but also at the self-service tills.

There were very few signs around the store though, with hardly any reminders that Covid-19 rules are in place.

Nonetheless, all staff members were wearing their face masks correctly, with customers following suit.

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