I have just seen your article about The Money Club debiting thousands from unwitting subscribers. This is still going on. I recently discovered it had taken 54 payments of £98 since March 2017. Leading fairly hectic lives, my wife and I hadn’t been looking too deeply at our bank statements. We are trying to recover the funds but ringing customer services just gets a recorded message.
AK, London
The Money Club, which claims to be “the UK’s premier shopping club”, charges subscribers £98 for discounted shopping deals. However, the Observer has heard from numerous people over the years who have been charged this multiple times.
It originally blamed a computer upgrade in 2013 and claimed it had contacted everyone affected. Each time I forward a new complaint it says the victim must have “slipped through the net”. It’s a net with very large holes and your experience is one of the worst.
Director Graham Knight acknowledges it should have identified your case earlier and refunded the £4,998 plus £200 compensation. He says you were the victim of a computer error resulting in subscriptions taken arbitrarily instead of annually. It has been corrected, he says, but guess what? Your subscription “slipped through the net”!
If you need help email Anna Tims at your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Include an address and phone number. Submission and publication subject to our terms and conditions
