A woman says she’ll never shop at women’s lingerie store Victoria’s Secret “ever again” after two workers shamed her for her bra size.
In a video with over 14.1 million views, TikTok Natalie Manjarrez (@nataliemanjarrez_) walks out of the store angrily after the interaction “[Expletive] up [her] entire day.”
What did the Victoria’s Secret workers say to her?
Manjarrez says she entered the store looking for a “specific set.” While she quickly located the panties, she couldn’t find the matching bra in the right size in the drawers.
“The size that I was specifically looking for was only on the mannequin,” she explains. “I didn’t just want to rip it off the mannequin, so I asked for help and let them know, ‘It’s not here, can I please get the one on the mannequin?’”
The first worker asks her if she checked all of the drawers and starts going through them in front of Manjarrez.
After digging through the drawers, the worker tells her that she has to ask the manager if she can remove the display bra.
“I’ve never had that happen to me. Someone has always just taken it off the mannequin and never had a problem with it,” she says.
When the manager comes over to the display, she once again asks Manjarrez and the first worker if they went through all the drawers. Instead of taking the bra off the mannequin, the manager decides to look in the back for the right size.
“She makes a small turn like she’s going to the back, comes back to me loud as hell and says, ‘That’s not your size,’” she recounts. Manjarrez notes that she never told the workers if the bra was for her or not—she just wanted that specific size.
“The sales associate chimes in and says, ‘We’re both [size] 34 and we have more than you,’” she says. “The manager picks up that I’m pissed off and says, ‘It’s our job to know sizes.’”
Manjarrez says she was so upset by the reaction that she put her bag of merchandise on the display and left without purchasing anything.
How did viewers react to the rude workers?
In the comments, some customers say they’ve experienced uncomfortable interactions while shopping at the lingerie chain.
“Girl, I HATE Victoria’s Secret because of the body shaming every damn time I go. The worst part is that I go to a bunch of different locations and STILL get the same uncomfortable feeling every time I shop,” a commenter shares.
“They are famous for weight shaming. My daughter is plus size and a) they never have large sizes in store and b) when you ask for a bigger size, they indiscreetly yell we don’t carry sizes that large in store. Awful,” another says.
Victoria’s Secret workers urge Manjarrez to report the incident to corporate.
“Definitely report them. I work at a Victoria’s Secret, and that’s not how we treat our customers,” one writes.
“As an ex-Victoria’s Secret employee. Report them! They can not do this! They can definitely remove the bra from the mannequins and replace it! And the disrespect!” another says.
“I’m a manager at VS. I always. ALWAYS pull it off the mannequin. We can replace the mannequin sets with so many others. So odd,” a third adds.
In a follow-up video, Manjarrez says she emailed corporate and left reviews. A day later, she posts another update that Victoria’s Secret corporate called her “to apologize profusely.”
“They are going to be investigating this situation with these specific employees,” she says.
@nataliemanjarrez_ Victoria’s Secret you need to train your employees better.
♬ original sound – Natalie
The Mary Sue reached out to Manjarrez and Victoria’s Secret for further comment.
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