For a number of months we been threatened with an enforcement investigation by TV Licensing, despite having a valid licence since 2010.
Even though we received a letter in November acknowledging that we do have a licence, it is still threatening us with an imminent visit “to find out if a TV is being watched, recorded or downloaded illegally”.
NM, Stockport
We get relatively few complaints about TV Licensing, and most of those we do receive seem to be from people without TVs who can’t persuade the authorities that they don’t have a set.
Happily, your error was easily resolved. A duplicate address has now been removed from the database and the threatening letters will stop. TV Licensing is writing to apologise.
We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number
