Warning to any Tesco shoppers using their Clubcard at the till

By James Rodger & Elle May Rice

Tesco customers have been missing out on loyalty points - and it all boils down to a Clubcard issue.

Shoppers are reporting a ‘glitch’ with the supermarket’s popular loyalty scheme, which is leaving them missing out on saving money at the till.

Normally, Tesco credit card users automatically get points or discounts without having to scan their Clubcard.

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However, Apple Pay is not automatically included, reports BirminghamLive .

According to The Times, shoppers using Apple Pay are losing out on Clubcard points - and they’re not happy.

Taking to Twitter, one shopper said: "Paid for a shop today with my credit card/Clubcard via Apple Pay and seems you can't link the Clubcard prices to the credit card/Clubcard meaning you lose out on the Clubcard prices."

Another added: "Can you explain why Clubcard points are no longer collected when payment is made via Apple Pay?"

"There is no error on the phone, the tills just don’t recognise the Clubcard and then also using ApplePay doesn’t event recognise@any card when hovering over reader," fumed a third.

A third wrote: "My Clubcard on my Apple Pay says ‘not recognised’ and doesn’t seem to work on your tills. Newmarket Tesco refused to help me and I walked away with no points but luckily Ely kindly inputted my card number in so I wouldn’t miss out on offers".

A spokesperson for Tesco said: “Information regarding Apple Pay is in the welcome booklet, as well as on our website and online community pages.

"If a customer does not receive their full allocation of points and discounts we can correct this.”

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