In the hopes of helping customers to stay connected and online, Virgin Media has launched a new service promise to its customers.
The promise mans that customers with combined ultrafast broadband and mobile bundles will receive unlimited 4G mobile data for seven days if they lose broadband connectivity.
Meanwhile, customers on Virgin Media’s top-tier bundle, ‘Ultimate Oomph’ (formerly V.VIP), will have access to next-day engineer appointment, to get their connection back up and running as quickly as possible.
Jeff Dodds, Managing Director of Virgin Media, said: “We know how important it is for our customers to stay connected and that’s why Virgin Media’s new service promise offers peace of mind, no matter what happens.
“It’s a simple, transparent and straight-up commitment to our customers that we’ll keep them online with superfast unlimited 4G mobile data if they experience an issue with their broadband, plus they have the option of a next-day engineer appointment to get things fixed.
“Our service promise is at the heart of our un-limiting Oomph bundle line-up which offers our customers an unrivalled connected entertainment experience in and out of the home – at great value.”
The news comes shortly after Virgin Media experienced several outages last month.
The biggest outage, which took place on 14 May, saw the network crash across the UK, leaving mobile customers unable to make calls or access online services for hours.
Hopefully, should this happen again, the new service promise will ensure that customers aren't left unable to get online.
