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Liverpool Echo
Liverpool Echo
Ryan Paton

Virgin Media issue vow to customers after Martin Lewis' word of warning

Virgin Media has issued an update after Martin Lewis' warning.

The consumer champion took to Twitter yesterday to inform followers that prices are about to increase. He said: "It's announced it is putting most prices up by an average 14% this spring, but watch out for the letter, as it means you can leave penalty free or haggle."

The increase will hit most Virgin Media cable companies in the UK, which includes those with broadband, TV or fixed-line phone packages. The rise will come into effect on April 1 or May 1.

READ MORE: Gogglebox star shows off weight loss results after 'working hard' for a year

A Virgin Media spokesperson has told the ECHO they understand price are never welcome and are committed to supporting customers amid the cost-of-living criis. They added: "Like many other businesses we are experiencing significantly increased costs while investing to keep pace with growing demand, as broadband usage rose more than 10% last year and speeds increased by 40%.

"We’re committed to supporting customers in this tough climate and are freezing prices for vulnerable customers including those taking our social broadband tariffs.

The introduction of inflation-linked price changes, which comes into effect in 2024 when RPI is projected to be at around 1.5%, will give customers clarity and certainty about what to expect from their bills while fuelling the investment required both now and in future. We will be clearly communicating these changes directly to our customers over the coming weeks.”

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