Thousands of Virgin Media customers have been left unable to watch some television channels for more than 10 hours after the service was hit by a "major power outage".
The company this evening said many of the channels had been restored but some still needed work.
According to service status website DownDetector, customers began reporting issues just after 11am, with more than 18,000 reports of issues with Virgin Media TV logged by the site.
Some customers also reported broadband issues.
In a statement on its Twitter page earlier on Thursday, the firm said: “We’re aware of an issue currently affecting TV services and are working hard to resolve this as quickly as possible.”
An additional statement on its website said: “Engineers are on site working to restore TV services after a major power outage.
“We are currently attempting to restore more channels.”
Responding further to customers on Twitter, Virgin Media said it did not have a precise completion time for the fix, but was “working towards having this resolved this afternoon”.
In an update at 7.30pm, it added: “We once again sincerely apologise to our customers for any frustration caused today. Our teams are working into the evening to fix services as soon as possible.”
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