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The Guardian - UK
The Guardian - UK
Business
Hilary Osborne

Virgin Media customers face price increase in November

Virgin Media is raising its prices again. Photograph: Nick Ansell/PA

Virgin Media customers face a price hike in November, with their bills set to rise by an average of 5.1%.

The firm’s 5.2 million cable customers will see prices increase by between £1 and £3.49 a month, depending on the services they are signed up to.

Virgin Media said it was trying to strike a balance between keeping prices down and investing in broadband networks and programmes.

The company said it was writing to customers about the changes, which will take effect from November 2016. Line rental will increase by £1.01 a month, which will be included in the increases for television and broadband bundles that include a landline.

How price increase will affect cost of bundles.
How price increase will affect cost of bundles. Photograph: Virgin Media

Gregor McNeil, managing director, consumer at Virgin Media, said: “At Virgin Media our customers are getting more: faster broadband, an upgraded TV service including a greater choice of box sets and the only place where you can watch all the live footballing action from both Sky and BT Sport in a single package.

“We do everything we can to keep prices competitive while striking a balance with investing in more of what our customers want.”

The price rise will be the third that some customers have faced this year. On 1 February it increased prices by an average of 5.4%, and on 1 June customers taking Sky content saw another price rise.

Following this latest increase, the cost of a broadband and phone package will be £40.48 a month, while the Big Kahuna package, which includes more than 230 TV channels and unlimited downloads, will cost £76.48.

Customers will be given 30 days after receiving notification to move to another provider without penalty if they do not want to pay the new rates.

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