Two weeks ago we featured the case of RB from Edinbugh who was having problems getting his home phone and broadband connected to Virgin Media. Happily, we were able to help the process along, and he was connected last week. The only problem is that he has now been told he can’t have his previous phone number – the one he has used for the past 40 years – and which he was told he would be able to bring with him.
It appears the delays in the installation have led the number to be released and it has gone to another home. He is understandably rather upset. What a fiasco – others thinking of switching should take note.
Virgin told us it tried to get the number back but was unable to do so because it was no longer in service. It added: “We apologise to Mr B for the frustration this has caused. We have provided a gesture of goodwill for this inconvenience which has been accepted.”
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