A vegan activist has accused Domino's of ‘deliberately sabotaging’ her takeaway pizza after she found chicken and sausage ‘hidden’ under the toppings.
However the pizza chain has labelled her suggestion it was deliberate "absolute nonsense."
JayJay Palmer, 26, who lives in Ferryhill, Durham, says she has been left fuming by the order error, claiming Domino's had "discriminated" against her vegan lifestyle.
She said her partner Med Allam made it "very clear" she didn’t eat meat when he placed their order for delivery from the local Spennymoor branch.
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However, after tucking into her sweetcorn and mushroom pizza, the mother -of-two claims she was shocked to find ‘bits of chicken sliced and hidden under the dough with sauce on top to try to hide it’.
JayJay, who has been vegan for more than a year, said on further inspection she discovered ‘they had hidden little bits of sausage that they had chopped into to smaller bits and tucked under the mushroom’.
She said she was left feeling "angry, upset and guilty" – and feeling sick, after her partner had been reassured by the branch staff their order would be made separately to the meat produce.
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JayJay said: "I’m angry that I’m an activist and after all my efforts, conversations and volunteering at animal sanctuaries and choosing to live alongside my morals that someone would go out of their way to sabotage my meal."
JayJay, who has two children, added that she had also ordered nachos, as the Domino's staff had advised that these were vegan.
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But when she went to eat these, they had been smashed into tiny pieces ‘looking like a ball of crumbs’.
Med rang the Domino's store to complain after receiving their order on February 6, and spoke to the branch manager who he claims "didn’t believe what we said".
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He arranged for the order to be picked up.
JayJay added: "Ten minutes later, the manager rang and was very, very apologetic and asked us not to take it any further as my partner had explained to him that I was fuming.
"The manager offered a free order of the same price which we refused and explained all trust had gone to that company. "
"He said he understood and we left it at that. I contacted head office and they told me it was being investigated. I was then offered a refund but I refused it.
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"I felt as though they were discriminating against us and that my complaint wasn’t being taken seriously.
"I am angry, upset and genuinely hurt."
JayJay took to the Domino's Facebook page to vent her frustration, accusing the staff of being "vicious" and "malicious" and saying she would take her complaint further to the Vegan Society.
She ended her post with a note of caution: "I thought I’d warn you all to not order from them as they hid the meat IN the dough as well as on top to try and sabotage my meal . Absolutely disgusted."
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A Domino's spokesman said: “When Ms. Palmer’s made her complaint we immediately apologised for this genuine mistake and offered Ms. Palmer a full refund which she refused.
"It’s absolute nonsense to suggest this was ‘deliberate sabotage’.
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"While we don’t currently have a vegan pizza on our menu the appetite for vegan pizza continues to grow. We’ve recently trialled a Vegan Supreme and can’t say too much just yet but urge pizza lovers to stay tuned.”
