As international travel rebounds post-pandemic, U.S. Customs and Border Protection is embracing technology to manage the increasing number of passengers efficiently. One such innovation is the Mobile Passport Control app, which allows travelers to expedite the passport screening process. This app has garnered positive feedback, with users experiencing reduced wait times at airports like Washington Dulles International.
During the fiscal year 2023, CBP processed over 394 million travelers, marking a 24% increase from the previous year. Despite the surge in passenger volume, wait times at major airports have either remained stable or decreased. For instance, at JFK Airport, wait times decreased by 0.4 seconds on average while processing 33% more travelers.
CBP is promoting app-based solutions like the Mobile Passport Control app and a dedicated app for Global Entry participants to enhance passenger flow. The agency is also working on improving the Global Entry application process to address concerns about delays and appointment availability.
Starting October 1, fees for Trusted Traveler Programs like NEXUS and Global Entry will increase, with some adjustments to cover all children under 18. Despite the fee hikes, program approvals will remain valid for five years.
Looking ahead, CBP plans to introduce E-Gates for Global Entry users, enabling a seamless exit from customs and passport control areas. Additionally, the agency is exploring smart queuing, a concept that tailors passenger processing based on pre-entered information, streamlining the overall travel experience.
