I booked a skiing holiday with Crystal Holidays flying to Chambéry. Crystal has said the flight can only take 13 pairs of skis and because 13 people had filled the quota before us, we can’t take ours. This means that, despite paying several hundred pounds for skis, we will have to fork out to hire equipment when we get there.
Surely a specialist ski holiday agency should ensure that customers can take their skis with them. SOC, Manchester
Crystal explains that due to the smallness of Chambéry airport, baggage is limited and because the company only charts part of the aircraft, it is only able to take 25% of the hold capacity.
This restriction is displayed on the website, says a spokesperson, although the relevant paragraph actually says that passengers have a ski carriage allowance of one item if they pay £35 and mentions only vaguely at the end that space is limited.
Crystal says it can request extra space from the airline although it will cost you £50. It has now confirmed that you can take your skis.
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