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Wales Online
Wales Online
National
Ryan O'Neill

Universal credit: May Bank Holiday payment dates

Millions of benefits claimants are being warned about changes to their usual payment dates ahead of the May Bank Holiday. Next week marks the first May bank holiday day which takes place on Monday, May 2. Coming just weeks after the Easter Bank Holiday, it means a three-day weekend for millions of workers in the UK.

However, for the 5.8 million people currently in receipt of universal credit, the upcoming bank holiday will mean changes to when you normally get your money. This often happens on bank holidays or other occasions when there is disruption to the regular working week.

Read more: Hundreds of thousands to miss out on transition benefits payments

When will I get my payments?

If you are due to be paid a benefit payment on Monday, May 2, your money should arrive on Friday, April 29, instead. The reason for this is that banks are shut over the bank holiday, which means benefit payments are processed differently during this period.

This typically affects those receiving attendance allowance, carer's allowance, child benefit, disability living allowance, employment and support allowance, income support, jobseeker's allowance, pension credit, personal independence payments, state pension, tax credits and universal credit. You won't need to do anything as the payment will be made automatically on the different date.

What about the next bank holiday in May?

The second May bank holiday normally falls on the last Monday in May. However, this year it is being pushed back so workers have an extra long bank holiday weekend at the start of June to mark the Queen’s 70th year on the throne.

The bank holiday dates will be Thursday, June 2 (replacement spring bank holiday) and Friday, June 3 (for the Queen’s Jubilee). If you are due to receive benefit payments on these days, you will likely be paid early on Wednesday, June 1. For all the latest news and tips on benefits, money-saving and finance straight to your inbox, sign up for our WalesOnline Money newsletter twice a week here.

What if I don't get my money?

If you don't get your payment when you expected to, first check double-check the date on your award notice and your bank account. If you've got the right date and the money isn't there, you should contact the relevant helpline. It is important to note that most helplines will not be open during the bank holiday.

Here are the helplines for those who haven't been paid

Universal Credit:

  • Call for free: 0800 328 9344
  • Welsh speaking: 0800 012 1888
  • Textphone: 0800 328 1344

Child benefit:

  • Call for free: 0300 200 3100
  • Outside UK: +44 161 210 3086

Tax credits:

  • Call HMRC for free: 0345 300 3900
  • From outside the UK: +44 2890 538 192

Other benefits:

  • Call for free: 0800 328 9344
  • Welsh speaking: 0800 328 1744
  • Textphone: 0800 169 0314

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