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The Guardian - UK
The Guardian - UK
Business
Guardian community team

UK prepay meter users: share your experience

A prepay electricity key sits in a prepayment electricity meter in a rented home in Birmingham.
A prepay electricity key sits in a prepayment electricity meter in a rented home in Birmingham. Photograph: Christopher Furlong/Getty Images

According to Citizens Advice, more than 2 million people using prepayment meters will be disconnected from their energy supply this winter due to not being able to top up. Last year the charity said 1.7 million were cut off from their gas and electricity at least once a month.

We want to hear from people who have prepay meters and how the cost of living crisis has affected them. Have you struggled to top up this winter? Have you been cut off from your gas or electricity? We’re also interested in hearing from anyone who has had a prepay meter fitted recently.

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