Uber is set to introduce an audio recording feature for passengers, allowing users to capture their journeys directly through the app.
The ride-hailing company stated the move is designed to offer "extra peace of mind". F
rom Thirsday passengers can activate the recording via the app before or during a trip with a simple button press. The audio content will be encrypted and stored on the passenger’s device.
It will only be accessible to Uber, and only if it is uploaded through the app as part of a safety report.
It will be deleted after two weeks if a report is not made.
Drivers will be notified if audio recording is activated before a trip, and will have the option of cancelling the booking without penalty.
Uber is also introducing a verified badge which will show on the profile of a passenger who has had their personal details cross-checked with third-party databases or has chosen to upload an official identity document and a selfie.
This will be shown to drivers when the user requests a ride from next week.
Uber UK general manager Andrew Brem said: “We are always investing in new ways to make journeys even safer.
“These new safety features provide both riders and drivers with extra peace of mind.
“Riders can record the audio of their journeys securely, and drivers can feel more confident about who is getting in their car.”
Local transport minister Lilian Greenwood said: “Everyone deserves to feel safe when travelling, whether they are a passenger or a driver.
“I welcome Uber taking further steps to strengthen safety on its platform, giving people greater confidence when using private hire services, and showing how technology can help make everyday journeys safer.”
Lucy Duckworth, of the Survivors Trust, which represents rape and sexual abuse support services, said: “We have to create a safety-first culture as a society, where people respect each other and unsafe behaviour is challenged.
“These two new features are a positive step toward giving drivers and riders more confidence on their journey.”
Kola Olalekan, an Uber driver and branch secretary for the GMB union, said: “I’m really glad to know that Uber riders can now be verified, something GMB have been requesting from Uber for a while.
“PHV (private hire vehicle) drivers pick-up passengers from a huge range of areas, at all hours.
“Seeing a verification badge is going to give me extra confidence and makes me much more likely to accept a booking.”
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