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Manchester Evening News
Manchester Evening News
National
Kieran Isgin

Twitter to change design after headache complaints

Twitter has announced it will change the design of its app after users complained the recent update gave them headaches.

The new font was rolled out a week ago to improve the look and feel of the app and do away with unnecessary "visual clutter."

However, many people with accessibility needs complained that the new design was difficult to read and was unnecessarily bright during nighttime.

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"It's smaller and denser now, which means I need to strain my eyes more to read," one user wrote.

Another said: "It is just impossible to read if one has a visual and/or processing impairment."

Following the complaints the tech giant tweeted from its accessibility account, saying: "We're making contrast changes on all buttons to make them easier on the eyes because you told us the new look is uncomfortable for people with sensory sensitivities."

A day after the initial tweet, another one followed which said: "We've identified issues with the Chirp font for Windows users and are actively working on a fix."

In response to users feedback which suggested they should be able to choose their own font, Twitter stated it was "going through everyone's feedback on the font".

In January, Twitter head of branding Derrit DeRouen announced the new font which replaced the old Helvetica typeface and said it had been designed by Swiss type foundry Grilli, "to improve how we convey emotion and imperfection."

Despite this, the Twitter thread is filled with replies calling for the reinstatement of Helvetica, suggesting the issue is still not fixed for a lot of users.

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