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Irish Mirror
Irish Mirror
National
Emma Munbodh & John Patrick Kierans

TUI to close 166 travel agent branches in Ireland and UK with 900 jobs at risk

Travel operator TUI has announced plans to close 166 stores across Ireland and the UK.

The decision comes after a grueling few months for the company due to the Covid-19 pandemic.

It said that outlets will close both here in Ireland and in the UK, as it moves to expand digitally.

Despite the closure, TUI will continue to operate 330 stores.

The company has branches in Dublin, Cork, Limerick, Waterford and Kilkenny, although it is currently unclear how many Irish jobs will be lost.

Mr Waggott is the finance director of TUI travel (DPA)

It said the move will reduce its overheads by 30%, with approximately 900 roles affected.

The new model will result in a bigger "homeworking sales and service team".

"Customers value the personal service and support TUI travel advisors offer; the business is looking to move 70% of the 900 impacted roles into the new homeworking sales and service team," a statement said.

The decision was made following changes in customer behaviour, the company added.

Many parents had fond memories of kids' clubs (Getty)

"We want to be in the best position to provide excellent customer service, whether it's in a high street store, over the telephone or online, and will continue to put the customer at the heart of what we do," managing director Andrew Flintham said.

"It is therefore imperative that we make these difficult cost decisions, look after our colleagues during such unprecedented uncertainty and also offer a modern customer service.

"Customer behaviours have already changed in recent years, with 70% of all Tui UK bookings taking place online.

"We believe Covid-19 has only accelerated this change in purchasing habits, with people looking to buy online or wishing to speak with travel experts from the comfort of their own home.

"We have world-class travel advisers at Tui, so we hope many of them will become homeworkers and continue to offer the personalised service we know our customers value."

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