TUI have made a major change to their holiday refund process to help you get your money back.
The UK's biggest tour operator has been criticised for the delay in dealing with thousands of refunds for Brits who have had their holidays cancelled due to the coronavirus.
Many families who have wanted a cash refund have had to wait until they receive a credit note from TUI.
They can then exchange that for their money but the system has been plagued with difficulties.
People have spent hours on the phone trying to get through to customer services with phones lines constantly jammed.
Some customers were emailed on April 17 and promised a credit note code would be sent to them on May 1 that they could then exchange for a full refund if they wished.
But when May 1 came in stead of sending those customers and email with the credit note code, TUI, who have cancelled almost 900,000 holidays, told people there was a delay.
Now TUI have added a new section to its website where you can apply for cash refunds so you don't have to call them.
The change was revealed by Money Saving Expert Martin Lewis before he presented the last programme in the series of his ITV Money Show.
The key thing to note is that the form can only be used once you have received your emailed refund rredit from TUI.
Unfortunately, TUI can’t process your form if you have not entered your Refund Credit code details.
TUI ask customers to submit one form for each booking using the lead passengers details including the email address used at the time of booking.
For web customers they say your refund will be processed back to your original payment method (or methods) which may mean multiple payments.
For retail customers, TUI will contact you to arrange your refund.
TUI explain that each refund needs to be processed manually and could take up to 4 weeks.
But if you booked through a third party travel agent TUI say that refunds are being sent directly to the travel agent and to contact them.
A message on the TUI website thanks customers for their "patience".
It reads: "Due to the ongoing situation regarding COVID-19, the Foreign and Commonwealth Office currently advise against all but essential travel.
"We’d like to extend a personal thank you for your patience and understanding as our customer service and social media teams work around the clock during such an unprecedented time.
"We’ve been working behind the scenes to make a number of changes to our processes.
"These changes will make sure that we’re able to offer additional support to you going forward and will make managing your booking much easier for you."
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